Last updated 3 August 2026
Track Your Ride is operated by CHP Equine. We want the journal to genuinely help your riding, and if it isn't doing that we would rather give your money back than keep it.
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to first purchases and to renewals alike, and you do not need to give a reason.
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request one:
Once approved, the refund is returned to your original payment method. Your bank usually takes a few business days to show it.
You can cancel a subscription at any time from More → Plans & billing → Manage billing inside the app. Cancelling stops future renewals and keeps your access open until the end of the period you have already paid for. Nothing you have logged is deleted when a plan ends — extra horses and older entries are simply hidden until you upgrade again.
If something has gone wrong outside the 30-day window — a renewal you did not expect, a technical problem that stopped you using the app — please still get in touch. We look at those case by case, and Paddle can also review refund requests under its own refund policy.